Inlandia Privacy Policy

Last updated on May 18, 2017.

Inlandia takes the security of your personal information very seriously. Your privacy is important to us. This Privacy Policy is meant to help you understand how we collect, use, transfer and store your information. Please take time to read it carefully. When you familiarize yourself with our data protection issues, let us know if you have any questions.

Collection and Use of Personal Information

You will be asked to provide your personal information every time you contact Inlandia for an offer or reservation. Inlandia and its partners share some of these personal information with each other and use them consistent with this Privacy Policy. They may also combine it with other information to provide and improve our content, products, services and advertising. Here are some examples of the types of personal information Inlandia may collect and how we may use them:

Personal Information we collect

  • When you make an inquiry or a reservation, require a travel insurance, contact us or participate in a survey, ask for the registration for a newsletter or you require receiving promotional e-mails, we may collect a variety of information, including your name, e-mail address, phone number and contact preferences. Inlandia will use such information to fulfill your requests, provide the relevant product or service.
  • In case you require a travel insurance via Inlandia, we will also need a date of birth, citizenship and ID number of all customers who will be insured persons on the insurance policy.
  • When you make a reservation for several people (family, friends, coleagues), Inlandia may collect the information you provide about those people such as name, e-mail address, phone number, or date of birth (to determine a discount on Inlandia's accommodation).
  • In case of certain jurisdictions, we may ask for a date of birth/birth place, citizenship and ID number in limited circumstances including when managing reservations, or as required by law.

How we use Personal Information we collect

  • The personal information we collect allow us to keep you posted on Inlandia’s latest offer, special packages and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by contacting Inlandia at info@inlandia.com
  • We also use personal information as a help in creating, developing, operating and improving our content, products, services and advertising.
  • From time to time, we may use your personal information to send important notices, such as changes to the already booked tour / excursion (because of higher force and more /or due to events, which make more difficult or impossible to provide all services), to our terms & conditions or policies. Such information are important to your interaction with Inlandia.
  • We may also use personal information for internal purposes such as statistics, data analysis and research to improve Inlandia’s products, services and customer service.

Collection and Use of Non-Personal Information

Inlandia collects and uses data in a form that is not directly realted to a particular individual. Here are some examples of non-personal information that we collect and how we use them:

  • We may collect information such as language, country code and device type (Mobile, Tablet, Desktop) where an Inlandia's offer is searched so that we can better understand customer behavior on Inlandia's website www.inlandia.com and improve our content, products, services, advertising, and provide more useful information to our customers.
  • Some web tools help us to understand which parts of our website and products are most interesting to our customers.
  • We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevance of results provided by our services. Such information will not be associated with your IP address.

Other Technologies

Inlandia’s website may use various technologies to collect and store information when you visit our website. These technologies help us better understand user behavior, show us which parts of our website people have visited, and measure the effectiveness of advertisements and web searches. We treat information collected by these technologies as non‑personal information.

Collecting these information help us to make your experience with Inlandia more convenient and personal. On the base of such information we can create a tailor-made product or provide more useful information for more authentic experience. These information are also important to provide you with better customer service or to make our advertising and e-mail communication more relevant to your interests.

Third‑Party Sites and Services

Inlandia website and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third‑party travel insurance, festivals and events.

Information collected by third parties, which may include such things as date of birth, citizenship or contact details (in case of travel insurance), is regulated by their privacy practices. We advise you to learn about the privacy practices of those third parties.

Sharing information with Third Parties

Dealing with tourist products, Inlandia as a travel agency makes certain personal information available to corporate partners that work with Inlandia to provide products and services. For example, when you by a travel insurance or book an accommodation/tour/excursion via Inlandia. Personal information will only be shared by Inlandia to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes. These third parties are obligated to protect your information.

Information you share

When you use Inlandia social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share publicly. Please take care when using these features.

Inlandia may reject requests that are unreasonable, content or messages which are offensive/vulgar, or risk the privacy of others.

Update of Personal Information

Please be ensure that your personal information are correct, complete and up to date. For all personal information we hold, you have a possibility to request that we correct the data if it is incorrect or delete the data if Inlandia is not required to retain it by law or for legitimate business purposes. 

Retention of Personal Information

Inlandia will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Inlandia's commitment to your privacy

We have created this Privacy Policy to demonstrate our commitment to your privacy and the protection of your information. We strictly enforce privacy safeguards within the company and communicate our privacy and security guidelines to all our partners.

Changes of Privacy Policy

Inlandia may update its Privacy Policy from time to time. When we change the policy, a notice will be posted at the top of this  "Privacy Policy" document.

Inlandia d.o.o., Zagreb, Croatia

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